we value your privacy
Penlee Caravan Park respects the privacy of its website users and is committed to protecting our customer's privacy when using www.penleecaravanpark.co.uk
Please take the time to read this notice which explains what information we collect about you, how we use it, and your rights. Penlee Caravan Park
(“Penlee Caravan Park”, “we” or “us”) is the data controller of the personal data collected via or in connection with and any associated App (the “Site”).
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through your use of the Site. This information may include:
Our servers may automatically log some basic information sent by your browser. This can include: the date and time of your request; your web request; IP address (Internet Protocol); browser type; etc.
Information you provide to us when you use our Site. Google, whose analytics we use, does collect information about your visit.
When you complete our online booking form we store your information (names, addresses, phone numbers and emails)
Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media). If you send an email to us to request information about some aspect of our service and you add your contact details (telephone number, email address, postal address) then we store this information for the purpose of answering your enquiry;
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
To fulfil your booking.
To manage and respond to any queries or complaints to our customer service team.
To improve and maintain the Site, and monitor its usage.
For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a booking with us, we use your personal data to process the payment and fulfil your order).
Because we have obtained your consent (e.g. where you contact us with a query).
Because we have a legitimate interest in processing the data.
Who do we share this personal data with?
We share customers’ personal data with third parties (or otherwise allow them access to it) in the following circumstances:
With our suppliers and service providers working with us, e.g. Wix and other third parties used by Wix such as application developers. Wix’s Services include certain Social Media features and widgets, single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”).These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.
In addition, our Services may enable you to share your Personal Information with third parties directly, such as via page framing techniques to serve content to or from Third Party Services or other parties, while preserving the look and feel of our Website and Services (“Frames”). Please be aware that if you choose to interact or share any Personal Information via such Frames, you are in fact providing it to these third parties and not to us, and such interactions and sharing too are governed by such third parties’ policies and not ours.
With our professional and legal advisors. E.g. copies of invoices are kept by our accountant for the necessary period required by UK tax law.
With third parties engaged in fraud prevention and detection.
With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
Otherwise where we have your consent or are otherwise legally permitted to do so. The information may be shared solely in accordance with this policy.
Storage and Retention
Some of the service providers we work with such as Wix, etc.have servers which are based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law.
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a booking with us, we will keep a record of your booking for the period necessary for invoicing and tax purposes. Booking forms are kept until the end of the season and then securely disposed of.
We may also keep a record of correspondence with you (for example if you have made a complaint about our service) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.
Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. Wix also regularly monitor their systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.
Regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Information or any other User Content you upload, publish or otherwise share with Wix or anyone else.
If you have any questions regarding the security of our Services, you are welcome to contact us using the information below.
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.
To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
Telephone: 01736 732861
Address: Penlee Caravan Park, Mousehole, Penzance TR19 6QT
This Policy was last updated in July 2018.
What are cookies?
A "cookie" is a simple text file that is stored on your computer, tablet, mobile phone or other mobile device when you visit a website using a browser (e.g. Google Chrome, Internet Explorer, Safari or Firefox).
A cookie is not a program and it will not do anything actively on your computer. A cookie will not identify you personally.
There are different types of cookies:
Session cookies are deleted shortly after you close down your browser
Persistent cookies stay on your device until you delete them from your cache or they expire. These cookies are to help your browsing experience by enabling us to remember your preferences when you return to visit our website. This allows us to treat you as an individual.
First party cookies are ones set by our website
Third party cookies can be set by Wix, Google, YouTube, AddThis, Amazon, etc.
First Party Cookies
No first party cookies as all cookies set by Wix website system
Third Party Cookies
>> expires when the browsing session ends non personal content, performance cookie (Wix system)
>> expires when the browsing session ends non personal content, performance cookie (Wix system)
>> expires when the browsing session ends non personal content, security cookie (Wix system)
>> expires in 2 years non personal content, performance cookie (Wix system)
Cookies help to give you a better online experience as you navigate our website. They also track website performance so we can analyse page traffic. We only use this information for statistical analysis purposes.
If you choose to delete cookies we will not remember things about your preferences and you will be treated as a first-time visitor every time you use our website.
You have the choice to accept or decline cookies. Most web browsers will automatically accept cookies, but you can usually change your browser setting to decline cookies if you prefer. This may prevent you from getting the best experience from the website.
Links to third party websites
Our website contains links to Facebook. When you use these links to leave our site, please note that we do not have any control over those other websites and cannot be held responsible for the protection and privacy of any information which you provide whilst visiting those sites.
Third party websites are not governed by this privacy statement. You should check the privacy statement of any linked websites you choose to visit.